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Unfreeze or Restart your iPod

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Hardly anything can be as annoying or potentially frightening as a frozen iPod video that stops responding to clicks. But don't worry - your iPod is probably fine. It just needs to be restarted. Luckily, resetting a frozen iPod video is pretty easy. Here’s how you do it.

Important: If your iPod is frozen or won't turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.


If the iPod is connected to a computer and displays any of the following messages you should eject the iPod from within iTunes instead of resetting it:

* Connected. Eject before disconnecting
* Sync in Progress. Please wait...
* Do not disconnect

If your iPod is frozen or won't turn on, the steps to reset it vary by model. You can easily tell which iPod model you have if you're not sure.

" Dumb question. If the iPod is not responding and appears to be frozen, what do I do? " ~ Lloyd


Restart a Frozen iPod or iPhone


1. Check that your hold switch is off by sliding the switch away from the headphone jack. The hold switch is located in the top corner of the iPod. If you see orange, then the iPod is locked. To unlock the iPod, slide the switch in the

opposite position.




2. Press and hold the following combination of buttons buttons simultaneously for approximately 10 seconds to reset the iPod.

    • iPod 1G to 3G (scroll & touch wheel iPods): "Menu" and "Play/Pause"

    ipod 1G to 3G

    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select Center Button"

    ipod 4G+

    iPhone & iPod Touch: "Menu" and "Sleep Button" (see image on right)

    iPod touch

    Shuffle: Turn it off. Turn it on. Done.

    ipod shuffleipod shuffle

    If you have an iPod Mini or 4th gen iPod or higher, then you need to press the Menu and Select buttons. The Select button is the center button in the middle of the wheel.

    For older iPods (1G - 3G) you'll need to press the Menu and Play buttons to restart.

    classic ipods


    Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.


    If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.


    Additional Information

    Apple releases new versions of the iPod Software Update application from time to time. These later versions may include new functions or improvements to existing features. Learn about updating iPod's software.

    To return iPod to its original factory settings, use the iPod Software Updater utility to restore iPod.


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